IT Service Management

ISO 20000 Introduction (Self Study)

ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011.

ISO 20000 Foundation (Self Study)

ISO 20000 Foundation, a two-day course designed to engage the participants in learning about the best practices for implementing and managing a Service Management System as specified in ISO/IEC 20000-1. The participant will also gain the understanding..

ISO 20000 Lead Implementer (Self Study)

ISO 20000 Lead Implementer, a five-day intensive course designed to inculcate participants and enable them to develop the expertise necessary to support the implementing and managing of an organizational service management system as specified in ISO/IEC 20000-1.

ISO 20000 Lead Auditor (Self Study)

ISO 20000 Lead Auditor, a five-day intensive course designed to inculcate participants and enable them to develop the expertise necessary to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized

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